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Gaston County Police Celebrate National Public Safety Telecommunicator Week

The Gaston County Police Department Communications Division is celebrating National Public Safety Telecommunicators Week. This week, sponsored by the Association of Public-Safety Communications Officials (APCO) International and celebrated annually, honors the thousands of men and women who respond to emergency calls, dispatch emergency professionals and equipment, and render life-saving assistance to the world’s citizens.  The Communications Division operates one of two Public Safety Answering Points (911) in Gaston County and provides dispatch services for 25 fire departments, 9 police departments and 3 EMS agencies in the county.  In 2017 the Division fielded over 331,000 emergency and non-emergency telephone calls and text calls.  Division staff are the first point of contact in an emergency and provide valuable life safety instructions to callers that make a positive outcome during the incidents.  In 2017 Telecommunicators provided CPR instructions to callers and had life saving measures initiated prior to responders arriving.  This resulted in 18 saves where a patient was resuscitated from efforts of a bystander combined with response by police, fire, EMS and medical facilities.  Telecommunicators also provided child birth instructions to callers and helped deliver 3 healthy babies prior to responders arriving.  These are just a few examples of how telecommunicators can positively impact the outcome of emergency events. 

The Gaston County Board of Commissioners will be recognizing the Telecommunicators with a proclamation at their meeting on April 10, 2018 at 6pm at the Gaston County Courthouse. 

For more information contact Captain Myron Shelor at (704) 866-3332.