Client Services
Mailing Address: P.O. Box 1578 Gastonia, NC 28053-1578
Location: 128 West Main Ave., Gastonia 28053
Location: 128 West Main Ave., Gastonia 28053
- Provide front-line support and customer service for all County departments via the IT Service Desk
- Provide technical support, including installation, troubleshooting, repair, and replacement for desktop PC’s, laptops, tablets, and printers
- Evaluate hardware/software, product lines, and alternate solutions to meet Gaston’s ever-increasing technological requirements
- Ensure the acquisition of all IT-related hardware and software meets the County's standards
- Manage the life expectancy and related technology refresh cycle of pertinent equipment
- Provide technology quotes as needed
- Manage the vendor relationships and ensure the County is receiving competitive pricing
- Manage the County's 2 IBM iSeries servers (AS/400s), including backups, data synchronization, updates, etc.
- Oversee contractual agreements as needed
- Manage and report on hardware and software as need to ensure compliance with licenses, standards, security, and more
- Maintain appropriate inventories of technology assets
- Provide approved methods of disposal for surplus IT equipment, currently via eBay auctions