Client Services

Mailing Address: P.O. Box 1578 Gastonia, NC 28053-1578
Location: 128 West Main Ave., Gastonia 28053

Provide front-line support and customer service for all County departments via the IT Service Desk
Provide technical support, including installation, troubleshooting, repair, and replacement for desktop PC’s, laptops, tablets, and printers
Evaluate hardware/software, product lines, and alternate solutions to meet Gaston’s ever-increasing technological requirements
Ensure the acquisition of all IT-related hardware and software meets the County's standards
Manage the life expectancy and related technology refresh cycle of pertinent equipment
Provide technology quotes as needed
Manage the vendor relationships and ensure the County is receiving competitive pricing

Operations

Manage the County's 2 IBM iSeries servers (AS/400s), including backups, data synchronization, updates, etc.
Oversee contractual agreements as needed
Manage and report on hardware and software as need to ensure compliance with licenses, standards, security, and more
Maintain appropriate inventories of technology assets
Provide approved methods of disposal for surplus IT equipment, currently via eBay auctions